Stephen SeidelChico, Tx 76431

Stephen-Seidel@live.com •  Cellular 817-521-9833

 

ITSM\ITOM Strategist

Summary

Over 17 years of IT experience managing large global teams in complex global environments. Over 15 years’ experience in IT Service Management and IT Operations Management. Led global deployment of new monitoring tool suite at AIG to allow for coverage of current technologies, previous tools were not capable of handling the environment. Align AIG Monitoring capabilities with current and future technologies and Business needs. Helped align server build process with monitoring deployments to automate infrastructure deployments and ensure monitoring coverage. Aligned automated system discovery process with CMDB to ensure device coverage across all platforms and environments, improved visibility of infrastructure items by over 30%.

Education

Bellevue University, Bellevue NE2013

M.S., Management Information Systems w/ two  concetrations Information Security and  IT Project Management  GPA: 3.6

Bellevue University, Bellevue NE2009

B.S., Computer Information Systems in Business GPA: 3.7

Community College of the Air Force, Gunter AFB AL2004

A.S., Information Systems Technology GPA: 3.8

 

Certifications

Security+ (CE) (November 2012)

ITIL V3 Foundations (November 2012)

 

Experience

American International Group, Fort Worth, TxNovember 2013 - Present

AIG

Lead Solutions Architect responsible for monitoring and visualization of over 45,000 servers and network devices in a global multi-domain environment.

§ Align AIG’s monitoring tools with Goals and Directives identified by senior management and industry standards\best practices.

§ Provide tools roadmaps, future capabilities and offerings, plan and coordinate upgrades and roll-outs for all monitoring tools (Nimsoft, Spectrum, SOI and APM)

§ Provide training, documentation and guidance to all members of the Enterprise Management team.

§ Work with technology owners and Business Units to define base monitoring requirements and to define process to expand capabilities and offerings to accommodate needs

§ Provide tool capabilities demos and briefings to tower and functional leads, work with application administrators to implement monitoring based on best practices and local requirements.

§ Integrated monitoring suite to global automations solution to reduce MTTR and manual workload for level 1 and 2 tasks

§ Work with CA Consultants to identify requirement and design architecture baseline required to monitor 45,000 devices in 5 Global Datacenters and several other remote locations.

§ Coordinate with other monitoring tool teams to provide single collection point of all events and properly depict current environment status for government leadership.

§ Manage 4 person Engineering team, 5 person Operations team and 9 contractors.

§ Plan and design monitoring to meet current and future AIG requirements and infrastructure changes\upgrades

§ Manage and prepare vendor assisted projects through various SOW’s between BU’s and tools

§ Manage vendor Professional Services team to make sure all actions\activities follow AIG policy and meet requirements

 

 

National Geospatial-Intelligence Agency (NGA), St Louis, MoJune 2010 – October 2013

NJVC

Senior System Engineer\Team Lead responsible for monitoring and visualization of over 6,000 servers and network devices in a cross domain environment.

§ Lead Engineer and Team Manager of 10 person team that manages BMC suite of applications responsible for monitoring, discovery and asset management tasks in relation to the CMDB.

§ Design and implement integrations between Enterprise Monitoring tools and 3^rd party applications, Remedy CMDB and other monitoring tools

§ Perform gap analysis of current monitoring tools for each entity\system brought into environment to ensure appropriate levels of coverage.

§ Represent IT/IS Program in all integration meetings with external and internal customers.

§ Develop and brief product documentation; including Product Roadmap, current and future capabilities, potential areas for improvement, system configuration diagrams, processes and change requests and all internal and external training guides.

§ Coordinate with other monitoring tool teams to provide single collection point of all events and properly depict current environment status for government leadership.

§ Led deployment of new tools and monitoring standards across 5 different domains of various classification levels and all feeding highest level to provide single-pane-of-glass view of entire environment

 

 

National Geospatial-Intelligence Agency (NGA), Arnold, Mo                Mar 2010 – May 2010

Lockheed Martin

System Administrator responsible for monitoring and maintaining all servers supporting multiple platforms (Windows Server 2008 and Solaris 10) across unclassified and classified domains up to and including TS/SCI. Provide Tier 2 support for all systems to clients throughout the intelligence community and DoD.

§ Maintained VMWare infrastructure, including 22 hosts and over 200 virtual machines

§ Provide guidance and recommendations to field technicians at other client locations supporting NGA mission.

§ Document all routine/daily procedures to create continuity binder between day and night shifts

 

 

USAF, Multiple locationsDec 1999 to Mar 2010

3C0x1 Computer Systems Operator

Stationed at 4 separate permanent duty locations and 3 deployments in the 10 years I was on Active Duty. Work in several different functional areas and in multiple roles including Help Desk, Server\Domain Admin, Network Admin, Backup and Recovery, Exchange Admin, NCOIC of Tier 1 and Tier 2\3 Support sections.

§ Managed all network devices, including Cisco switches, routers, ASA firewalls and VPN appliances, Sidewinder Firewalls, Bluecoat Proxy servers and Windows servers.

§ Built VMWare infrastructure, including 22 hosts and over 200 virtual machines

§ Maintained all network diagrams and software library in support of Model NOSC and 2 model NCC’s plus test lab with commercial connectivity supporting over 50 test beds

§ Configured PKI capabilities on our management domain and Cisco ASA to provide CAC login option for remote users.

§ Managed all vendor support contract information to ensure patch and upgrade availability.

§ Managed over 25 personnel at various locations; including NCOIC of Servers section, Shift Lead on 2 deployments.

§ Developed Backup and Recovery Procedures and COOP requirements documentation for large data environment at Air Force Personnel Center.

§ Documented and maintained internal processes and change requests.

§ Developed internal resource management solution to track all tickets, inventory and projects in work center.

 

 

HIGHLIGHTS OF QUALIFICATIONS/EXPERIENCE:

§ Fifteen years of experience of Windows administration

§ Seven years of management experience in IT work centers

§ Four years of experience managing Cisco devices (Routers, switches, VPN and ASA devices)

§ Four years of experience managing VMWare environment

§ Five years of experience managing LAN’s/WAN’s

§ Active TS/SCI with CI Poly

 

Interests

·   Family time

·   Outdoor activities (including fishing, hunting\target shooting)

·   Watching sports

·   Home-improvement projects

 

 

Personal References

Jorge TapieroManager Enterprise Management Operations

Chris GuerrieriGlobal Head of Wintelchris.guerrieri@aig.com

Rob EsdaleDirector, CA ServicesRobert.esdale@ca.com